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FAQ

This page contains answers to commonly-asked questions about Peppertown playgrounds and our range of accessories. If you have a question that isn't addressed on this page, please don't hesitate to call us on 07 3865 5511 or Toll-Free on 1800-773-229 or click This email address is being protected from spambots. You need JavaScript enabled to view it. to email us.

1. Cubbies versus Skyfort or Redhead?
2. How long does a Skyfort or Redhead take to assemble?
3. Are the forts cemented?
4. How do I choose a playground for my child?
5. My ground is uneven; can I put a fort on a slope?
6. Is the timber treated?
7. Can I paint my fort?
8. What is included in my playground?
9. Can I change or add to my playground later?
10. Does Peppertown offer Lay-by?
11. We are renting/moving, can the forts be disassembled?
12. Where can I see a Peppertown Playground, cubby or fort?
13. Are your swings and accessories compatible with other cubbies and playgrounds?
14. Do I need mulch or a safety surface?
15. Can I pick up my order from you?
16. Do you install?
17. Do you deliver?
18. How long will my order take to be delivered?
19. How much is freight?
20. Do Peppertown playgrounds, forts and cubbies have warranties?
21. What sort of sand do I put in my sandpit?
22. What are the weight limits on your swings?
23. Do you do site inspections?
24. How can I contact Peppertown?

1. Cubbies versus Skyfort or Redhead?
Cubbies are static, closed and require few opportunities for imaginative or challenging play. We would ask you to put your tool shed on your centre lawn and sit in it in the middle of summer… enough said. Peppertown Playgrounds are challenging, edgy, demand interactive play and kids love playing on them. Your children will spend time outside in all weather. They will learn to play socially and will get fit in the process. They will grow up feeling confident about outdoor activities and their ability to participate in them now as well as in the future.

2. How long does a Skyfort or Redhead take to assemble?
Depending on the model, assembly will take between 3-7 hours for one person (although a second person is always helpful to have). All fasteners are supplied. You will, however, need a quality electric drill for both fort styles.

3. Are the forts cemented?
Depending on the model, normally one post, and sometimes two posts will need to be concreted. You will need 2 x 20kg bags of quickset for each post. Peppertown sells 20kg bags (code Q1) for $9.50.

4. How do I choose a playground for my child?
Peppertown Playgrounds are designed to challenge your child physically, as well as provide creative and adventurous play. Choose a playground that challenges your child, but can be managed by your child. If you have any questions, seek advice from our expert staff.

5. My ground is uneven; can I put a fort on a slope?
Peppertown playgrounds are unique as they can be built on any sloping surface within reason for very little extra cost and with little inconvenience.

6. Is the timber treated?
Yes, we use a chemical treatment called ACQ which is ARSENIC FREE and completely safe for the environment and most importantly your family.

7. Can I paint my fort?
Yes. You can use any Wattyl Solagard colour.

8. What is included in my playground?
Each fort includes everything as pictured in our catalogues or on our website. If there is something that you wanted added or taken off your fort, talk to one of our experienced sales staff. Peppertown playgrounds come with everything you need to assemble them that afternoon. Consequently, all hardware and timber is included in your kit; all you need is a quality electric drill.

9. Can I change or add to my playground later?
Most definitely.

10. Does Peppertown offer Lay-by?
Yes. We offer a 3 month layby service, Interest free terms or for our latest innovation, Click here to see our Playby terms.

11. We are renting/moving, can the forts be disassembled?
Yes. If you require your playground to be moved we can arrange for our installation crew to move your playground for you. This can usually be done in the one day.

12. Where can I see a Peppertown Playground, cubby or fort?
Our showroom is located at 1908 Sandgate Road, Virginia, QLD 4014. Brisbane.   

13. Are your swings and accessories compatible with other cubbies and playgrounds?
Our swings and accessories are compatible with all recognised preschool and primary school playground equipment.

14. Do I need mulch or a safety surface?
It is important to understand that no playground should ever be built on a concrete surface or near a hard edge. In the fall zones an impact material or softfall is recommended.

15. Can I pick up my order from you?
Yes you can pick up from us we are the one stop playground shop. Everything is available from the one site at 1908 Sandgate Road, Virginia, QLD 4014. Brisbane . Most of our playgrounds can be transported on a standard ute or trailer. Remember to bring something to tie your fort down with as well as blankets or packing to protect slides and/or steelwork.

16. Do you install?
Yes we do. All installation costs depend on what model is chosen and location. Contact us and we can provide an installation estimate on any model.

17. Do you deliver?
Yes. Peppertown needs a postcode to estimate approximate delivery charges. We ask that drop off points be easily accessible and obvious.

18. How long will my order take to be delivered?
Delivery is usually guaranteed within 5 days, however at Christmas time we do get very busy, so while we make all efforts to get your playground to you quickly as we can, it is better to get in at least 1 month beforehand so we can guarantee a day for delivery. For Installation a date will be set depending on the availability of our install crew at the time of purchase. As we get closer to Christmas, the further in advance you book your fort, the better the chances are that we can guarantee pre Christmas installation.

19. How much is freight?
Contact Peppertown on 07 3865 5511 or Toll-Free on 1800-773-229 or This email address is being protected from spambots. You need JavaScript enabled to view it. for a free freight quote on any of our products.

20. Do Peppertown playgrounds, forts and cubbies have warranties?
Yes, we have a standard warranty statement with all our printed catalogues and on our website. Please refer to here.

21. What sort of sand do I put in my sandpit?
North Stradbroke Island beach sand is best. A wheelie bin of sand (or .25 cubic metres) fills our standard sized sandpit. We sell sandpit ground sheets (Code SL5A) for $5.00.

22. What are the weight limits on your swings?
Weight limits are depended upon the swing, the rope, the hangers and the chain which are all variable factors. But most of our swings carry a minimum weight of 45kg up to 65kg with recommended attachments. As a side note we can design and build swings at very little extra cost for the disabled and adults.

23. Do you do site inspections?
YES! At Peppertown Gold Coast we will gladly visit your backyard, day care centre and commercial site to provide assistance with measurements, design and subsequent installation of a Peppertown playground. The service is FREE and there is no obligation to purchase once the service is complete.

24. How can I contact Peppertown?
We are here to help you! If you need further information on any of our playgrounds or quality educational and timber toys then please contact us. Customer assistance is available by telephone 7 days a week, 9.00am to 4.00pm (Australian Time), on  07 3865 5511 or Toll-Free on 1800-773-229 or click This email address is being protected from spambots. You need JavaScript enabled to view it. to e-mail us. Our showroom address is 1908 Sandgate Road, Virginia, QLD 4014. Brisbane.

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